Customer Service Executive
Job Details
| Hiring Organization | WHR Solution |
| Post Name | Customer Service Executive |
| Qualification | A bachelor’s degree in administration or a related field. |
| Industry | Private |
| Employment Type | Full Time |
| Work Hours | 8 Hours |
| Salary | USD 2500 To USD 3500 Per Month |
| Location | Ajman, United Arab Emirates |
About Company
Holiday group is one of the renowned hospitality groups in UAE having a chain of Hotels, restaurants,s and Retail stores of Alcohol in the entire UAE established in the 1980s.
Job Descriptions
- A leading company in UAE is currently looking for a Female Customer Service Executive
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Eloquent and comfortable when delivering presentations.
Requirements:
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience in retail, FMCG, Hospitality (F&B)
- Excellent interpersonal and written and oral communication skills.
- Computer skills
- Excellent observation and communication skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Prefer those who are under canceled visas or visit visas.