Computer Jobs in Houston

Computer Technician

Job Details

Detailed Description

Description: Field service repairs including hardware and on-site support for Windows and Apple OS laptops, desktop systems, and peripherals within Richardson Independent School District.

Roles and Responsibilities:

• Ability to work independently with little to no supervision and/or lead Break/Fix teams in the repair of computers and peripherals
• Service repairs on computers and peripherals including but not limited to Desktops, Laptops, Workstations, & Printers as assigned
• Updating status and work order documents daily in the knowledge base and ticketing solution
• Understand HP’s ADP guidelines, knowledge needed to adjudicate customer-provided damage excuses
• Mentor, supported and led the team in implementing and adhering to successful practices
• Communicating and updating management and customers on repair status
• Daily travel within the school district is required. Mileage paid.
• And other responsibilities as assigned by management

Additional Duties:

• Diagnosing and repairing equipment for incidents, projects, and programs
• Assist with any on-site project requested
• Work area upkeep
• Continued education of current and future IT practices

Skills and Experience:

• 3-5 years of extensive computer repairs
• Good communication skills
• Good organization skills
• Ability to work independently as well as with a team.

Minimum Qualifications/Technical and Education Requirements:

• High School Diploma or Equivalent
• CompTIA A+ Certification with HP, Lenovo, and Apple certifications a plus
• Some technical support experience
• Familiarity with printers
• Customer service experience and professional demeanor
• Must be able to track and manage multiple issues
• Must be able to lift 50 lbs.
• Must be able to work without constant supervision
• Must have reliable transportation, a valid driver’s license, and a good driving record
• Must be able to pass a drug test and background check

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