Customer Service Jobs in Houston TX

Customer Service Representative

Job Details

Hiring Organization PLS Check Cashers
Post Name Customer Service Representative
Industry Private
Employment Type Full Time
Location Houston, Texas, United States 77021

Overview

PLS®: People. Location. Service

PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services.  The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.

Through our check-cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.

Responsibilities

Position Overview: 

Successful Customer Service Representatives (CSR) are the primary point of contact with our customers.  They are the “face” of PLS.  As such, they are accountable for delivering superior customer service.  They also sell company products and services.  The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Job Responsibilities:

  • Providing outstanding customer service to ensure repeat business
  • Promoting our products and services to current and potential customers
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using multiple computer applications to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Maintaining a safe, organized, and clean environment
  • Performing other duties as instructed by management

Qualifications

Job Requirements:

  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English/Spanish bilingual is a plus

Physical Requirements:

  • Must be able to sit and/or stand for long periods of time.
  • Ability to lift 15 lbs.
  • Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, and ongoing training available.

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