Advanced Medical Support Assistant
|Hiring Organization||Michael E. DeBakey VA Medical Center|
|Post Name||Advanced Medical Support Assistant|
|Employment Type||Full Time|
|Location||Houston, Texas, United States 77030|
This Advanced Medical Support Assistant (AMSA) position is in the Health Administration Service (HAS) of the Michael E. DeBakey VA Medical Center located in Houston, TX which also serves outline communities.
The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated delivery model / Patient Aligned Care Team (PACT), medical, specialty, or mental health team at the Michael E. DeBakey VA Medical Center and Community Based Outpatient Clinics.
The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary.
AMSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies. Other assignments at this level may include, but are not limited to:
- Processes incoming patient secure messaging through MyHealthyVet and coordinates with the care team as appropriate.
- Participates in team huddles and team meetings to manage, plan, problem-solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team.
- Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Identifies incomplete encounters and communicates findings to providers; as needed.
- Assists the team to reinforce the plan of care and self-help solutions.
- Enters appropriate information into the electronic record.
- Monitors pre-appointment information and/or requirements to assure readiness for patient visits/procedures.
- Ensures correct and updated insurance information is captured.
- Manages patient systems to verify and validate the accuracy and resolve issues.
- Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
- Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
Work Schedule: Various schedules that may include off-tours, weekends, and holidays will be discussed during the interview process and are subject to change based on Agency needs. Available Shifts are as follows:
7:30am – 4:00pm
8:00am – 4:30pm
3:30pm -12:00am (midnight)
12:00am (midnight) – 8:00am
- Telework: Not Available
- Virtual: This is not a virtual position.
- Functional Statement #: 00013F
- Relocation/Recruitment Incentives: Not Authorized
- Permanent Change of Station (PCS): Not Authorized
- Financial Disclosure Report: Not required
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass a pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.
- United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience and Education.
- (1) Experience. Six months experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
- (2) Education. One year above high school; OR,
- (3) Experience/Education Combination. An equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Certification. None required.
- Physical Requirements: See VA Directive and Handbook 5019.
- English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.
Medical Support Assistant (Advanced), GS-6
- Experience. One year of experience equivalent to the GS-5 grade level. Qualifying experience includes entering, modifying, and retrieving sensitive information into or from electronic health records, scheduling systems, and/or reports; scheduling medical appointments in a clinical setting; performing patient support work; providing customer service and identifying patient concerns to ensure satisfactory resolution, and have an advanced level of medical terminology. Resume must include hours per week for work experience credit.
- Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
- Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstrate ALL of the following KSAs in your resume:
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal-setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and care in the community models and patient health care portals) relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect the patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
References: VA Handbook 5005/53 Part II, Appendix G45 VA Qualification Standard for Medical Support Assistant, GS-0679. The full performance level of this vacancy is GS-6.
Physical Requirements: This position is sedentary in nature. It requires light carrying under 15 pounds; Pushing (2 hours); Reaching above shoulder; Use of fingers; Walking (1 hour); Standing (1 hour); Kneeling (1 hour); Hearing aid permitted; Constant noise; Working closely with others; and Protracted or irregular hours of work.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.
**NOTE: Select all locations you are willing to consider as this announcement will be used to fill vacancies at all listed locations as they become available. Once selected for a specific location as indicated in your application, changes in the assigned location after selection will not be considered.
SALARY CLARIFICATION: Beaumont & Lufkin are on the Rest of the US pay scale, starting at $40,262. All other locations are on the Houston pay scale, starting at $46.416. Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6, or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious, or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request legally required accommodation from this requirement using the reasonable accommodation process.