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Sales Assistant

Job Details

Hiring Organization Puffer-Sweiven
Post Name Sales Assistant
Industry Private
Employment Type Full Time
Location Houston, Texas, United States 77477

Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As a Local Business Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Reliability Solutions & Services
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Overview:

Under the general supervision of the Supervisor, Inside Sales, the Sales Assistant provides general sales and customer administration support.

DUTIES AND RESPONSIBILITIES:

  • Interfaces with customers by phone, email, and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
  • Transfer quotations into the business system and enter on appropriate manufacturing/assembly facility.
  • Ensure timely delivery of product documentation and shipment of backlog.
  • Monitor shipment schedules provide schedule updates to customer, and expedites production as required.
  • Ensure all order-related documentation is submitted in a timely manner using established procedures.
  • With direction from Inside Sales, responsible for entering change orders.
  • Assist Inside Sales with invoicing and associated documentation.
  • Responsible for reviewing and monitoring commission reconciliation.
  • Monitor past due payables and work with Sales Team and accounting to meet corporate goals for collections.
  • Responsible for portal order confirmations and ship confirmations as required
  • Assist the Sales Team with copying, filing, typing, collections, and general administration activities.
  • Responsible for providing suggestions to improve work processes, including a reduction in non-conformance, increased efficiency, profitability, hit-rate, and customer satisfaction.
  • Perform related duties as required.
  • Develop and maintain awareness of all products and services provided by Puffer-Sweiven.
  • Performs other related duties.

QUALIFICATIONS:

Education/Knowledge:

  • High School education required with some college business coursework preferred.

Experience/Skills:

  • Knowledge of office administrative procedures, use, and operation of standard office equipment.
  • 2+ years of office administrative experience.
  • Strong knowledge of various computer software applications including MS Office, business systems, and principal-provided sizing programs.
  • Strong written and verbal communication skills.
  • Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
  • Competent in the use of various communication methods including customer data tools, email, internet, and FTP sites.

COMPETENCIES:

  • Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
  • Good organizational skills – prioritizes and efficiently completes competing tasks, pays attention to details, verifies information as appropriate, and detects and corrects errors.
  • Good problem-solving skills – ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
  • Good teamwork – identifies with the team and its goals and contributes to the group’s effectiveness.
  • Good customer service skills – provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
  • Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Work is to be conducted primarily in the office, however, some work may be done in shop or warehouse environments and some work may be conducted remotely via technology.

  • Must be able to wear a minimum level of required Personal Protective Equipment (PPE) without restriction which may include but is not limited to: safety glasses and hearing protection.
  • Must have the ability to perform work with occasional walking, standing, reaching, stooping, and kneeling.
  • Long hours on a computer keyboard. Prolonged periods of standing and/or walking.

Employment at Puffer-Sweiven LP or any of its affiliates is employment-at-will.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by employees of this position. Employees may be required to perform job-related tasks other than those specifically presented in this description.

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