IT Jobs in Chicago Illinois

IT Specialist

Job Details

Hiring Organization AXS
Post Name IT Specialist
Qualification B.Tech/B.E.
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 4500 To USD 5500 Per Month
Location Chicago, Illinois, United States 60616 

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world.

Since our founding, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is seeking a Chicago-based IT Specialist to join our team for both desktop and live event support. The ideal candidate will be responsible for managing and executing all support activities relating to all information technology systems for AXS including data, networks, and computer systems (hardware and software).

They will provide the highest level of support to our clients and end users. This includes hardware, software, and other resources to meet the company’s requirements. They will interface with a wide variety of functional areas within the organization including Client Support, Implementation, and Account Management. Provide a high level of customer service, troubleshooting, and maintenance.

What you’ll be doing:

  • Provide technical support to Clients, End-users, and Contact Centers for all IT / Operations related issues
  • Communicate regularly with peer technicians in other team facilities regarding operational situations and health
  • Maintain a record of daily problems and remedial action taken, as well as installation activities
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support
  • Document all work performed and possess the ability to write clear and effective status reports
  • Work with staff, users, and management to establish requirements for new systems or modifications
  • Provide “Remote Hands” assistance, as requested by customers
  • Investigate, resolve, and implement improvements to existing information systems and associated procedures
  • Setup equipment for employees and clients, performing or ensuring proper installation of computers, access control systems, switches, and appropriate software
  • Communicate effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions
  • Prepare evaluations of software or hardware and recommend improvements or upgrades
  • Engage in problem-solving, monitoring, and installing data communication equipment and software
  • In a subordinate role, provide technical support for large projects, operations, and special live events
  • Travel as required: 60-75% 

Qualifications and Skills we hope you have:

  • 1-3 years of IT/IS or related experience
  • Strong working knowledge of Windows OS, Windows Server, Apple iOS
  • Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling, and telephonic and/or Wi-Fi technology
  • Knowledge of commonly-used concepts, practices, and procedures within the desk-side and server environments
  • Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
  • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
  • Ability to work under stressful conditions and time constraints
  • Ability and willingness to work off-hours, on-call, and on weekends as necessary
  • Must have a clean driving record with no prior alcohol-related charges, be able to provide a current DMV record
  • Must be open to 60-75% travel as part of this field IT role

Curious about the typical interview process for this position? Here’s what to expect:

  • Stage 1: Recruiter Screen – via Zoom
  • Stage 2: two 45-min zoom interviews (one with our Hiring Manager and one with the IT team) 
  • Stage 4: 30 min Executive interview – via ZOOM

What’s in it for You?

  • The opportunity to support great colleagues, clients, and live events
  • Extraordinary People – we’re not kidding!
  • Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.

Apply Now

Leave a Comment