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Front Desk Attendant

Job Details

Hiring Organization UFC GYM The Heights
Post Name Front Desk Attendant
Qualification High school diploma or GED required. 
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 2000 To USD 3000 Per Month
Location Houston, Texas, United States 77008
The Front Desk Representative is the first line of contact for members and guests. They deliver the Ultimate Service Promise by providing superior customer service while assisting members with purchases and directing membership inquiries.   

ESSENTIAL DUTIES & RESPONSIBILITIES: 

Front Desk Customer Service  

  • Warmly greets members and guests as they enter and leave the club. 
  • Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals. 
  • Checks in members and verifies membership; signs up members for group fit or ultimate classes. 
  • Registers prospective members and directs them to the membership department. 
  • Addresses members’ questions or direct them to the appropriate individual for better assistance. 
  • Sells supplements, apparel, and other UFC GYM retail items to members. 
  • Rings up purchases on the POS system and provides accurate change. 
  • Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone, or other activities which are not work-related. 
  • Responds professionally to requests and inquiries from guests, members, and staff. 
  • Provides information to members regarding special club events. 
  • Immediately reports or escalates to management any unsafe conditions or emergency situations. 

Administrative  

  • Keeps the front desk and lobby neat and clean at all times. 
  • Performs opening and closing procedures for the front desk, as assigned. 
  • Attends monthly meetings or other scheduled meetings. 
  • Assist with inventory or product pricing, as needed. 
  • Calls all past due members regarding late dues and down payments. 

ORGANIZATION RELATIONSHIPS: 

The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team. 

REQUIRED QUALIFICATIONS:  

  • Knowledge, skills & abilities:

  1. Must be energetic and possess a very friendly, outgoing personality and positive attitude Possess strong interpersonal and communication skills, including telephone etiquette
  2. Possess a strong customer service focus Understands and follows oral and written instructions
  3. Able to multi-task and perform tasks with accuracy and attention to detail
  4. Must be a team player and possess a can-do attitude
  5. Adhere to meal and rest break periods and must clock in and out for all shift times 
  • Minimum certifications/educational level: 

  1. High school diploma or GED required. 
  2. Current CPR/AED certification 
  • Minimum experience: 

  1. Must have 6 months of customer service experience in the health club, retail, hospitality, or food service industry 
  2. Experience with multiple phone lines preferred 
  3. Basic computer skills
  • Physical Requirements:  

  1. Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl  
  2. Occasionally lift and/or move up to 25 pounds 
  3. Ability to stand and remain on your feet for a full shift 

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant. 

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates, and ourselves.

Think big, don’t settle, and change lives including your own. If you believe in excellence, value a high-performance lifestyle, and are passionate about enriching lives through health and fitness, then you belong here. 

Apply Now

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