Sunday, September 25, 2022

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Retail Systems Analyst

Job Details

Hiring Organization Hermès
Post Name Retail Systems Analyst
Qualification Any Graduate
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 25 To USD 30 Per Hour
Location New York City, New YorkUnited States 10005

Job Description

The Team:

Acting as a trusted partner to all business areas of Hermès Americas, the Hermès of Paris (HOP) IT Team leads comprehensive technology delivery, innovation, and support across the entire systems landscape in the region.

The Opportunity:

An exciting opportunity to join a technology team within the world leader of artisan-crafted luxury goods, this role will have exposure to a number of cross-functional departments and handle responsibilities that cover retail operations, omnichannel systems and integrations, customer development and CRM, and e-commerce.

As Hermes experiences unprecedented growth, the importance of our underlying technology is as crucial as its utilization and execution by all our users.

As the Retail Technology Specialist, you will play a key role in not only delivering solutions on an expansive roadmap but also impacting the bottom line as these solutions help drive the business forward.

This role will require technical application skills, project management, and an understanding of retail POS (Point-of-Sale) systems, with a strong preference for anyone with experience in Cegid Y2.

The role includes exposure to both the front and back end of Cegid, with as much time spent in stores as in the digital factory. This is a key position in developing, improving, and supporting Hermes of Paris’ Cegid Y2 application, it’s an enhancement in usage and integration with other key systems at Hermes.

About the Role:

  • Manage Retail applications and related environment
  • Assist an IT Project Manager in planning and execution of New Store Openings
  • Support review of the CEGID application framework and data interfaces
  • Handle application upgrade cycle including release management, and end-user testing
  • Support retail, corporate, and special sale retail operations (POS and payment system)
  • Work with Hermes IT colleagues in Paris on CEGID Y2 support, upgrades, and enhancements
  • Research new application solutions within the CEGID Y2 suite to address business problems and propose solutions
  • Transfer skills as warranted to Help Desk staff for support purposes
  • Develop training concepts and user documentation for the CEGID Y2 suite for end users.

Supervisory Responsibility:

  • No

Budget Responsibility:

  • No

Decision-Making Responsibility:

  • No

4 years of relevant experience.

Required “Hard” Skills:

  • Previous experience working on an application or development team, internal or external
  • Experience with application release schedules, user testing, and project management.
  • Experience with Microsoft SQL Server 2008 or later (database concepts and related services) and SQL language is preferred
  • Experience with applications data exchange interfaces
  • Familiarity with retail POS (Point of sale) systems, strong preference for Cegid Y2.
  • Experience in opening new stores from a technology perspective
  • Project coordination skills that are clearly demonstrable

Required “Soft” Skills:

  • Team mindset when problem-solving
  • Enthusiasm for retail technologies and their applications
  • Willingness and openness to learn
  • Comfortable interacting, communicating, and presenting with/for business-facing teams

Bonus Points:

  • Can demonstrate a passion for technology and new developments in the industry
  • Can demonstrate experience in project projects delivery
  • Cross-cultural or international experience
  • Experience operating a true agile SDLC environment
  • Exceptional organizational qualities
  • Served in an IT omnichannel team previously
  • French language skills are a plus


  • Dedication to an outstanding level of service
  • Knowledge of a retail/POS ERP system (CEGID CBR and/or Y2 product suite strongly preferred)
  • Understand Incident, Problem, and Change Management processes
  • Cool temperament when challenges arise
  • Fundamental oral and written communication skills

About the Hermès Group

Creator, craftsman, and merchant of high-quality objects, Hermès has been a French, family-owned, and independent house since 1837, employing more than 17,000 people worldwide.
Driven by an ongoing entrepreneurial spirit and constant high standards, Hermès cultivates individual freedom and autonomy through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring in respect of people and nature – a source of exceptional materials. Fifteen craftsmanship irrigates the creativity of the house whose collections radiate in more than 300 stores around the world.

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