Sunday, September 25, 2022

Jobs In New York City

Support Engineer

Job Details

Hiring Organization Amazon
Post Name Support Engineer
Qualification Bachelor’s degree in Engineering and/or relevant experience
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 40 To USD 45 Per Hour
Location New York City, New York, United States 10001

Job Description

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Computing services are in the process of disrupting the world’s financial paradigms. Literally, every business has a need to bill and collect from their customers.

The Commerce Platform enables customers to purchase products and services, generating billions of dollars in revenue. Our teams provide customers with a world-class customer experience around managing, paying, and reporting on invoices and payments.

You will have the opportunity to influence hundreds of millions of customers globally, creating products used by thousands of companies worldwide, and contributing to the continued success and expansion of.

Amazon Commerce Platform is seeking a talented and self-motivated Technical Support Engineer to work with the AWS Billing team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done.

AWS Billing is looking for a Support Engineer who requires to solve critical problems for a new product and its large suite of software applications and services. Your solutions will affect our customers directly!

High Impact production issues often require coordination between multiple Development, Product, and Support teams, so you get to experience a breadth of impact with various groups.

We are seeking exceptional candidates for our NYC office, who possess a blend of technical and customer-facing skills to successfully support the AWS Billing solutions. This job will require a unique combination of flexibility, troubleshooting, creativity, leadership skills and drive.

As part of this role, candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continued success of the AWS Billing Platform

A successful candidate will have a consulting aptitude, strong ownership, incredible attention to detail, and a passion and love for software and operational troubleshooting. You will possess strong customer-facing skills, and a desire to collaborate with some of the best engineers in the industry.

Key job responsibilities

  • Apply advanced troubleshooting techniques to provide unique solutions to our customer’s individual needs.
  • Collaborate with AWS Billing engineering teams to problem-solve critical software production issues
  • Work with development teams to provide technical guidance and troubleshoot operational challenges, by leveraging your extensive customer support experience to provide feedback to internal AWS Billing teams on how to improve our services.
  • Develop training documentation and mentor other team members, write tutorials, how-to videos, and other technical articles for the developer community.
  • Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
  • Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
  • Document specific techniques for incident/problem resolution that will enable proactive system management
  • Own and drive Root Case Analysis (RCA) on complex customer issues


  • Bachelor’s degree in Engineering and/or relevant experience
  • Knowledge and/or working experience with relational and non-relational database systems
  • Knowledge and/or working experience with Linux (RHEL, Ubuntu)


  • Unix/Python Shell Scripting skills are a plus
  • Proven experience as lead technician supporting major or critical applications
  • Demonstrable problem-solving and analytical skills
  • Interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with the software, operations, and leadership teams
  • Ability to manage multiple high-priority tasks simultaneously
  • Experience in a fulfillment or logistics environment a plus
  • Experience with hardware and solutions troubleshooting a plus
  • Knowledge and/or working experience with networking and Product IT management a plus
  • An understanding of AWS or other cloud technologies
  • Demonstrable software development experience utilizing a high-level programming language (Java, C++)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for reasonable accommodation, including medical or religious accommodation.

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