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Housing Specialist

Job Details

Hiring Organization Queens Community House – Forest Hills Community Center
Post Name Housing Specialist
Qualification Bachelor’s degree in Social Work, Human Services, Urban Studies, or related field preferred.
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 44000 To USD 46000 Per Month
Location New York City, New York, United States 11375

Full Job Description

Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults.

Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, bringing to our work innovative leadership and a passion for social and economic justice.

We welcome individuals who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change lives. We are seeking a qualified Housing Specialist with a strong commitment to client service to work in our Eviction Prevention Program.

The Eviction Prevention Program assists low-income families with accessing necessary and available support in order to address the family’s need for housing stability. The Housing Specialist will assist clients in attaining their Housing goals by identifying needed support, providing application assistance, housing education, counseling, and facilitating referrals within and outside of QCH.


  • Explain, interpret, and apply Housing policies, procedures, and regulations in accordance with applicable federal, state, and local laws and regulations.
  • Manage housing assistance caseload to facilitate effective, efficient, and timely service delivery; conduct intakes and assessments.
  • Provide an integrated case management service delivery model that promotes individual, household, and community well-being and helps families who are facing a complex array of housing challenges to develop and implement an action plan.
  • Introduce households to the range of Queens Community House’s existing programs/services, and offerings.
  • Establish and maintain professional relationships with interested or participating landlords, community organizations, service agencies, and charitable groups.
  • Act as a liaison to provide information on leads and needed resources.
  • Negotiate and review contracts between participants, landlords, and other housing agencies.
  • Provide participant support by developing goals and service plans and mediating participant issues.
  • Participate in meetings, training, and staff development activities.
  • Enter collected data into an HMIS information system and Salesforce
  • Process all necessary applications or requests for assistance in a timely manner.
  • Track and document all inputs, outputs, milestones, and outcomes related to the program in accordance with the contract, QCH, and supervisor’s requirements.
  • Keep track through Salesforce application of all requests, referrals, and responses and produce regular reports;
  • In collaboration with Queens Community House programs and Community Partners, provide monthly “know your rights” workshops, webinars, and convening on topics and themes relevant to household needs and interests.


  • Bachelor’s degree in Social Work, Human Services, Urban Studies, or related field preferred.
  • Minimum of two (2) years of experience working in a similar setting providing direct client service and engaging in field activities.
  • Knowledge of NYC housing practices, court regulations, and actions.
  • Familiarity with general casework management principles as they apply to low-income housing assistance programs and socioeconomic issues.
  • Bilingual (English/Spanish) required
  • Demonstrated attendance and punctuality in meeting the required schedule.
  • Ability to facilitate virtual meetings with participants for counseling and other support when needed.
  • Excellent interpersonal, organizational, multi-tasking, and communication skills.
  • Ability to maintain confidentiality and use appropriate discretion.
  • Experience with database management and social media platforms.
  • Strong verbal and written communication skills
  • Bilingual in English/Spanish is required.

Additional Details:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package. The benefits package includes medical/dental/vision offerings, life insurance, flexible spending accounts, and a 403b plan.

We value health and wellness too and as such staff can earn up to 27 annual leave days (17 in your first year), 12 sick days, and enjoy most federal holidays. Staff can also take advantage of an array of professional development opportunities.

Status: Full-Time, Non-Exempt

Salary: $44-46k range per annum

Schedule: 35 hours per week

All Queens Community House new hires (who are not currently employees of Queens Community House) must provide either proof of COVID-19 vaccination or evidence of having received one dose of the two-dose vaccination prior to beginning their employment unless they have been granted a reasonable accommodation for religious or medical reasons.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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