Operations Coordinator Nurse
|Hiring Organization||Northwestern Medicine|
|Post Name||Operations Coordinator Nurse|
|Qualification||Bachelor’s degree or equivalent work experience.|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||USD 36 Per Hour|
|Location||Chicago, Illinois, United States 60611|
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry.
As an integral part of our team, you’ll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
- Annual Employee Incentive Bonus
- $6,000 Student Loan Repayment ($5,000 part-time)
- $5,250 Tuition Reimbursement per year ($3,000 part-time)
- $1,000 Professional Development per year ($500 part-time)
- $250 Wellbeing Fund per year
The Operations Coordinator Nurse reflects the mission, vision, and values of NM adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
- Supervise and direct the office’s front-line clinical and clerical staff.
- Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
- Oversee and direct day-to-day office operations within budget guidelines.
- Assist with managing providers’ schedules with templates and optimize patient care hours to enhance productivity.
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
- Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
- Ensure that service excellence is delivered and perform service recovery whenever necessary.
- Manage office and medical-surgical supplies within budget.
- Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee the flow of information to and from central administrative offices.
- Conduct office staff meetings on a regular basis.
- Attend and actively participate in manager/supervisor meetings.
- Ensure that patient dignity and confidentiality are maintained at all times.
- Review and approve automated time reports for accuracy.
- Develop tools to support staff and enhance efficiency.
- Provide input into staff performance reviews.
- May participate with the manager in conducting staff performance reviews.
- Provide one-to-one coaching and mentoring.
- Planned, execute, and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc).
- Monitor daily transaction activity to ensure compliance with procedures.
- Resolve complex or critical situations involving patients, staff, and customers: consult with the manager for guidance as needed (e.g., complaints, discipline, etc.).
- Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost savings, and operational efficiencies.
- Develop and implement policies and procedures as needed to support the practice.
- Complete other duties as assigned.
- Bachelor’s degree or equivalent work experience.
- Minimum of three years of work experience in a medical or related business.
- Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
- Solid understanding of patient flow in a medical office.
- Leadership experience.
- Working knowledge of medical software, Word, and Excel.
- Experience managing daily cash activity and reconciling income reports with daily payments.
- Current license as a Registered Professional Nurse or eligible in the State of Illinois.
- Knowledge of coding.
- Supervisory experience.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.