|Hiring Organization||Quest Diagnostics|
|Qualification||High school diploma or equivalent.|
|Employment Type||Full Time|
|Work Hours||8 Hours|
|Salary||USD 35 To USD 40 Per Hour|
|Location||Dallas, Texas, United States 75246|
The Patient Services Representative II (PSR II) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions.
The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
The PSR II will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor’s office, a patient service center, in a house call environment, long-term care, or as business needs dictate.
Job Accountabilities (Responsibilities)
- Collect specimens according to established procedures. This includes, but is not limited to drug screens, biometric screening, and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or a directory of services.
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
- Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
- Data entry and processing of specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
- Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phones when needed.
- Read, understand and comply with departmental policies, protocols, and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
- Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Assist with compilation and submission of monthly statistics and data.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Complete training courses and keep up-to-date with the latest phlebotomy techniques.
- Travel to Territory Manager meeting if held off-site or off normal shift.
- Participate in special projects and teams.
- Stay-up-to date on company communications and assist with the distribution of technical information to the work group.
- Perform Point of Care (POC) testing at those sites where needed and complete training/competency evaluations per the Standing Operating Procedure (SOP).
- With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and familiarity with established procedures.
- Assist with periodic inventory counts, and report shortages and problems to the group leader or supervisor as they occur.
- Assist with the preparation of schedules for the assigned work group or PSCs.
- Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation, and report critical issues as they occur.
- Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves, and face shield when required.
- Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
- Ensure facilities are neat, clean, and in good repair, and take appropriate action to advise the Group Leader or Supervisor of required repairs and maintenance.
- Will be required to act as a coach, mentor, instructor, and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills to include pediatric and geriatric.
- Flexible and available based on staffing needs, which include weekends, holidays, on-call, and overtime.
- Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
- Must be able to make decisions based on established procedures and exercise good judgment.
- Must have reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
- Travel and flexible hours are required to work multiple locations and are required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.
- Capable of handling multiple priorities in a high volume setting.
- Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
- Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
- Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
- Must be able to perform repetitive tasks with the dominant hand frequently to constantly throughout the day.
- The position requires travel.
- Extensive use of phone and PC.
- Fine dexterity with hands/steadiness.
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]
- High school diploma or equivalent.
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred. Required in California, Nevada, Washington, and Louisiana.
- Three years of phlebotomy experience are required, inclusive of pediatric, geriatric, and capillary collections.
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service in a retail or service environment is preferred.
- Keyboard/data entry experience.