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Western Regional Property Manager

Job Details

Hiring Organization HAZEL Equity
Post Name Western Regional Property Manager
Industry Private
Employment Type Full Time
Location Houston, Texas, United States 77001

Rapidly growing real estate management company seeking a Western Regional Property Manager to become an integral part of our team! The Western Regional Property Manager will coordinate and oversee Hazel Equity/Management and its sister companies, Flat Fee Landlord and Hashem Realty daily operations.

Working directly for the Principal/Owner of our companies, the Western Regional Property Manager will provide leadership, guidance, and oversight of our property management, sales, and construction teams.

You will ensure financials, operating and compliance standards; as well as the resident and team member experiences, exceed the expectations of our family of companies. Currently, this position will oversee single-family and multi-family properties owned/managed throughout the State of Texas, with plans to grow into neighboring states in the near future and supervise those districts.

Responsibilities:

  • Increase profitability and operating performance of both the organization and the properties we manage
  • Work in conjunction with accounting and asset manager to prepare annual operating and capital budgets
  • Create, manage, improve, and document operational systems and processes
  • Review and approve invoices
  • Monitor and drive property occupancy levels (for both single-family and multifamily assets)
  • Hire, train, mentor, and develop staff and team members for both on-site and off-site property management positions
  • Manage the performance of the team up to and including termination for poor performance
  • Create training programs for existing and new positions within the company and/or on-site at a property
  • Ensure property employees develop effective resident relations at each community
  • Ensure all team members and staff are providing best-in-class customer service and driving positive online reviews
  • Review expenditures to ensure they are within budget and properly approved
  • Lead weekly and ad-hoc company meetings with team members
  • Identify KPIs and create a system to track said KPIs
  • Create weekly, monthly, quarterly, and annual goals with team members
  • Schedule and conduct quarterly, annual, and ad-hoc performance reviews with team members to track progress, provide constructive feedback, and maintain high team morale
  • Create monthly investor report summaries and provide weekly investor updates
  • Ensure regulatory compliance and adherence to all legal requirements
  • Track and forecast operational trends and analysis
  • Formalize, improve, and create policies and procedures for both the organization and its communities/properties
  • Develop best practices, systems, and processes to drive high resident, landlord, client, and staff retention
  • Create and manage systems and processes to properly onboard new single and multifamily properties into our portfolio
  • Oversee maintenance work orders, projects, and unit turns for the properties we manage to ensure speed and provide quality control of completed work
  • Hire and manage general contractors for multifamily and single-family real estate construction projects (repositioning, rehab, development)
  • Oversee and execute the implementation of new business lines developed or acquired by the company/CEO
  • Hold maintenance, vendors, and contractors accountable for the scope of work they are to provide for us
  • Quickly handle and diffuse client and resident complaints to ensure they do not go beyond you
  • Participate in the acquisition, due diligence, capital improvement, and underwriting processes
  • Conduct property site inspections of managed properties to ensure the quality and execution of our standards
  • Conduct property tours of comparable communities and of properties being considered for acquisition to provide feedback in the underwriting process
  • Find, vet, manage and provide daily operational oversight on outside contractors and repair vendors

Qualifications and Requirements:

  • Minimum of 3 years in an operational or supervisory role within multifamily property management supervising more than one property/community
  • Strong customer service skills
  • Strong experience leading/managing/developing a team
  • Ability to delegate and follow up, effectively working with and through their team
  • Strong knowledge of local, state, and federal real estate laws and regulations
  • Strong interpersonal and business communication skills
  • High level of organization and attention to detail
  • Experience with creating and documenting operational systems and processes to ensure maximum efficiency and profitability within the organization
  • Strong project management skills
  • Strong problem-solving and critical-thinking skills
  • Strong leadership qualities
  • Must be willing to travel to different states and markets as needed for acquisitions and to check on operations of existing portfolio

Our Ideal candidate will have:

  • Held the title of Regional Director/Supervisor with a property management firm
  • Four-year degree from an accredited college or university
  • Experience with coordinating due diligence on multifamily property acquisitions
  • NAA Designations preferred (CAPS, CAM, ARM, etc.)
  • Real Estate License (or be in progress toward a real estate license)
  • Experience performing construction management over general contractors working on multifamily and single-family repositioning and/or development and renovations

About HAZEL Equity:

Hazel Management is an investment and management firm with a primary focus on acquiring multifamily properties. We acquire cash-flowing, yet underperforming apartment communities in well-located areas where we can increase profits through better management, better operations, and physical value add improvements. Flat Fee Landlord is a growing single-family property management company.

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