United Airline Jobs In Houston

Regional Manager

Job Details

Hiring Organization United Airlines
Post Name Regional Manager
Remote NA
Industry Private
Employment Type Full Time
Work Hours 8 Hours
Salary USD 38 To USD 42 Per Hour
Location Houston, Texas, United States 77001


There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another.

It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce.

And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled.

From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

This role serves as the dedicated in-field management for the operation of United’s suite of premium products, including but not limited to United Clubs, Polaris lounges and ground experience, Global Services, VIP, and tarmac transportation program. The position is primarily responsible for oversight of premium functions in that location along with select line (e.g. non-hub) airport locations in the region. This leadership role will partner very closely with local airport operations and vendor partners in order to effectively manage all aspects of the operation, including staff planning, maintaining facilities to corporate standards, facility improvements, product and service roll-outs, performance management of supervisory employees, etc. Further, this role will strive to achieve continuous improvement across the operation of the Unit’s premium products with a focus on driving consistency, identifying and implementing efficiencies, and managing costs.

Key Responsibilities:

  • Supervise operational execution in the region for United’s suite of premium products
  • Partner with the local customer service manager to advise supervisory resources
  • Develop and lead all aspects of local third-party vendor relationships and performance, as well as conduct objective audits and ensure adherence to service level agreements
  • Architect implement and measure progress against action plans to sustain or improve customer satisfaction performance and drive positive change
  • Prioritize, direct, and project management facility maintenance needs, and develop cases for facility and product/service enhancements
  • Partner with Resource Planning and local teams to understand staffing needs, establish standards, and drive consistency while recognizing and balancing labor costs
  • Liaise and partner between all station and department leaders in the region, serving as the local subject matter authority on United’s Premium Services products, standards, and operation
  • Provide tools, training, communication, and additional support to employees
  • Conduct research and analysis of the competitive landscape, customer satisfaction, and business needs in the region and translate/synthesize into operational strategy with measurable performance indicators

United values diverse experiences, and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.


What’s needed to succeed (Minimum Qualifications):

  • Bachelor’s Degree in Business Administration, Mathematics, Economics, etc., and/or equivalent work experience or master’s Degree or MBA
  • Minimum 5 years of airline/aviation management experience
  • Vendor management experience
  • Exceptional communication skills, written and verbal
  • Project management skills for complex, matrixed projects
  • Strong presentation skills, including material creation and delivery
  • Strong critical thinking skills
  • Ability to build budgets and handle expenses
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Background in strategic reasoning and analysis
  • Experience designing and delivering cases
  • Language skills
  • Field/airport leadership experience, including direct management of large union-represented teams
  • Hospitality management experience

United Airlines is an equal-opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected statuses as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.

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